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Française
We are so pleased you have purchased or are considering purchasing from Dynamic Rugs. As with any investment, proper care and cleaning will increase the lifetime of your rug.
As dust and dirt wear away at the fibers of your rug, we recommend regular and thorough vacuuming in the direction of the pile. When vacuuming, go slowly over the surface to allow for maximum dust and dirt removal. When vacuuming fringe or shag, be sure to apply caution and care as well as avoid using a suction setting or a beater bar - depending on the strength of the vacuum and whether the beater bar is engaged, threads can get stuck in the vacuum. Remember to always follow your vacuum cleaner’s manufacturer instructions.
Tip: A good way to reduce dirt and dust build up is by putting welcome mats at entrances.
Version française
Instructions D'entretien et de Nettoyage
Nous sommes ravis que vous ayez acheté ou pensiez acheter un tapis Dynamic. Comme pour n’importe quel investissement, un entretien et un nettoyage adéquats prolongera la durée de vie de votre tapis.
Étant donné que la poussière et la saleté abîment les fibres du tapis, nous recommandons de passer l’aspirateur régulièrement et en profondeur, dans le sens des poils. Passez lentement l’aspirateur sur toute la surface pour assurer l’élimination complète de la poussière et la saleté. Pour ce qui est des franges ou des poils longs, faites preuve de prudence et évitez d’activer le mode de succion ou la barre de battage. Selon la puissance de l’aspirateur ou si la barre de battage est activée, les fibres peuvent se coincer dans l’appareil. N’oubliez pas de toujours suivre les directives du fabricant de l’aspirateur.
Astuce: Un bon moyen de réduire l’accumulation de saleté et de poussière est d’utiliser un tapis de bienvenue à l’entrée.
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Does Dynamic Rugs sell to the public?Currently, Dynamic Rugs is not authorized to sell to the public. We are a wholesaler only. However, we have a wide array of dealers located throughout the United States and Canada and have a strong e-Commerce presence as well. Click the "Dealer Locator" button in the navigation bar to search for dealers near you.
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Where can I buy this rug?Our rugs are available from a number of great retailers, both online and in-store. Our products can be found in over 1,000 stores across the United States and Canada. For in-store shopping options, please refer to our dealer locator to find a dealer near you. For online shopping options, please refer to our online retailers page for a list of our partners.
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How can I create an account with Dynamic Rugs?If you are a retailer, you can get started using the "Partner With Us Today!" button found at the bottom right of your screen. We will then forward that information to the appropriate sales representative in your area. After creating your account, if you are interested in online ordering, please let our customer service team know so they can have our data team set that up for you. If you are a consumer, please note that Dynamic Rugs, by law, is only able to sell to other businesses. If you are interested in one of our products, please refer to our dealer locator or list of online retailers for our great in-store and online buying options!
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Can I check stock on an item?Stock can be checked by calling our customer service at (240) 405-1360 or by emailing order@dynamicrugs.com. If you are a partner with Dynamic Rugs, stock can be checked 24/7 by signing up for our dealer portal. More information can be found by contacting order@dynamicrugs.com.
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What is your return policy?There is a 30-day return window for returns from the date of invoice. All returns are subject to a 25% restocking fee. Rugs must be returned wrapped in heavy duty plastic (not shrink wrap) and not damaged or used. All freight charges are the responsibilty of the customer.
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Do your products come with a warranty?Beyond the 30-day returns window, Dynamic Rugs offers a 1-year manufacturer's defect warranty. Images and descriptions of all defects must be submitted to order@dynamicrugs.com for approval of claim.
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What if I ordered the wrong runner?Roll runners, customized, or altered rugs are not returnable unless by error from Dynamic Rugs. We do not credit labor fees.
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What if my rug is damaged or incorrectly shipped?Damaged or mis-shipped claims must be made within 5 days from receipt of invoice.
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How do I clean my rug?We recommend using a mild soap like Ivory or Dove and a slightly moist cloth to gently scrub the soiled area. Do not place the rug in the washer as this may cause damage to the backing and fibers of the rug, and may not dry properly, causing mold and foul odors. Seek professional cleaning assistance for any deeper or larger set-in stains. More information on care instructions can be found here.
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Why does my rug shed?Shedding is a natural characteristic of the rug and will dissipate over time. Depending on the foot traffic of the room and how often you are vacuuming your rug, the shedding will continue. We recommend only vacuuming the rug when needed and turning off all beater bars/brushes within your vacuum.
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Why is my rug smaller than the size ordered?Due to variances in the manufacturing process, particularly with heatset rugs, there may be a variance of up to 3" on any rug, as is the industry standard.
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Why are the colors in my rug different than displayed?Colors are open to interpretation. In our ever-evolving technological world, there are several different panels all with differences in regards to their color accuracy. Because of this, the rugs may appear different in person than online, this is an issue that has plagued the rug industry's presence online since the beginning of e-Commerce. Depending on the lighting in the room, certain colors can appear differently, particularly with the naturally occurring sheen seen in viscose fibers. At Dynamic Rugs, our digital marketing team always tries their best to ensure that colors are accurately presented to how the rug looks to the naked eye in both photographic quality and accurate descriptions.
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Why are my two rugs of the same style not the same color?Due to variances in the manufacturing process, we cannot guarantee exact color matches of each rug.
care & cleaning
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Does Dynamic Rugs sell to the public?Currently, Dynamic Rugs is not authorized to sell to the public. We are a wholesaler only. However, we have a wide array of dealers located throughout the United States and Canada and have a strong e-Commerce presence as well. Click the "Dealer Locator" button in the navigation bar to search for dealers near you.
-
Where can I buy this rug?Our rugs are available from a number of great retailers, both online and in-store. Our products can be found in over 1,000 stores across the United States and Canada. For in-store shopping options, please refer to our dealer locator to find a dealer near you. For online shopping options, please refer to our online retailers page for a list of our partners.
-
How can I create an account with Dynamic Rugs?If you are a retailer, you can get started using the "Partner With Us Today!" button found at the bottom right of your screen. We will then forward that information to the appropriate sales representative in your area. After creating your account, if you are interested in online ordering, please let our customer service team know so they can have our data team set that up for you. If you are a consumer, please note that Dynamic Rugs, by law, is only able to sell to other businesses. If you are interested in one of our products, please refer to our dealer locator or list of online retailers for our great in-store and online buying options!
-
Can I check stock on an item?Stock can be checked by calling our customer service at (240) 405-1360 or by emailing order@dynamicrugs.com. If you are a partner with Dynamic Rugs, stock can be checked 24/7 by signing up for our dealer portal. More information can be found by contacting order@dynamicrugs.com.
-
What is your return policy?There is a 30-day return window for returns from the date of invoice. All returns are subject to a 25% restocking fee. Rugs must be returned wrapped in heavy duty plastic (not shrink wrap) and not damaged or used. All freight charges are the responsibilty of the customer.
-
Do your products come with a warranty?Beyond the 30-day returns window, Dynamic Rugs offers a 1-year manufacturer's defect warranty. Images and descriptions of all defects must be submitted to order@dynamicrugs.com for approval of claim.
-
What if I ordered the wrong runner?Roll runners, customized, or altered rugs are not returnable unless by error from Dynamic Rugs. We do not credit labor fees.
-
What if my rug is damaged or incorrectly shipped?Damaged or mis-shipped claims must be made within 5 days from receipt of invoice.
-
How do I clean my rug?We recommend using a mild soap like Ivory or Dove and a slightly moist cloth to gently scrub the soiled area. Do not place the rug in the washer as this may cause damage to the backing and fibers of the rug, and may not dry properly, causing mold and foul odors. Seek professional cleaning assistance for any deeper or larger set-in stains. More information on care instructions can be found here.
-
Why does my rug shed?Shedding is a natural characteristic of the rug and will dissipate over time. Depending on the foot traffic of the room and how often you are vacuuming your rug, the shedding will continue. We recommend only vacuuming the rug when needed and turning off all beater bars/brushes within your vacuum.
-
Why is my rug smaller than the size ordered?Due to variances in the manufacturing process, particularly with heatset rugs, there may be a variance of up to 3" on any rug, as is the industry standard.
-
Why are the colors in my rug different than displayed?Colors are open to interpretation. In our ever-evolving technological world, there are several different panels all with differences in regards to their color accuracy. Because of this, the rugs may appear different in person than online, this is an issue that has plagued the rug industry's presence online since the beginning of e-Commerce. Depending on the lighting in the room, certain colors can appear differently, particularly with the naturally occurring sheen seen in viscose fibers. At Dynamic Rugs, our digital marketing team always tries their best to ensure that colors are accurately presented to how the rug looks to the naked eye in both photographic quality and accurate descriptions.
-
Why are my two rugs of the same style not the same color?Due to variances in the manufacturing process, we cannot guarantee exact color matches of each rug.
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